Who we are

Our pedigree and depth of experience dates back to 1984, and since launching our first assessments as Invisible Guest in 2011, we have rapidly grown to become one of Australia’s most respected providers of specialist mystery dining and guest perception services to the hospitality, leisure and tourism sectors.  Find out more

What we do

Our in-house methodology was designed so that we can provide individually tailored programs to help hospitality and tourism businesses quickly and easily identify opportunities for improvement, benchmark performance and understand what their customers really think and like, or don’t like, about what they currently do.  Find out more

Our assessors

With a database of over 800 mystery guests across Australia, our Invisible Guests are not your typical mystery shopper.  They are carefully hand-picked by us based on their knowledge and interest in food, wine and travel, and their ability to communicate this effectively.  They are the sort of customers who would happily spend their own money in the establishments we survey, and are continually monitored to ensure our high standards of reporting consistency and accuracy.  Find out more

Our clients

Our clients range from innovative quick service operators to high-end award-winning businesses in both city and out-of-town locations.  Whilst the majority are based in Melbourne, we also have clients in Canberra, Perth and Sydney, and are eager to expand our coverage further. Find out more

Our story