Being a Client

Are you frustrated by:

review sites you can’t trust?
an unexplained drop-off in trade?
high staff turnover?
understand what your customers really think
rapidly identify costly bad practice and damaging behaviour
motivate and incentivise your team
increase standards, productivity and profit

All Invisible Guest programs are specifically designed by us with your business in mind, and are based on over 30 years’ hands-on experience of the hospitality industry.  Find out more

Our mission

  • to help hospitality and tourism operators build sustainable and profitable businesses
  • to become the leading Australian mystery guest company specialising in the hospitality and tourism industry
  • to be the market leader in program methodology and innovation
  • to deliver class-leading commentary and reporting

Our values

  • we listen to our clients, understand what they want, and create programs tailored to their specific requirements
  • we do what we say we’re going to do, on time and within budget
  • we maintain the highest professional standards of discretion and confidentiality and provide honest, unbiased feedback and advice when asked
  • we look after our people, and act at all times with integrity