Hospitality
The thorough process and methodology behind Invisible Guest has given our businesses trackable, clear and useful information on customer perception. Invisible Guest helps us improve our systems and product by acting as a catalyst to keep our business evolving.
We have relied on Invisible Guest for our mystery shopping program at Sebastian for almost seven years. It is not just an occasional check - it is one of our key management tools.
The consistency and detail in their reports are invaluable for accurately measuring quality and team performance across our restaurant operations. Their objective data is essential insight for coaching our staff and ensuring our service standards remain at the highest level.
We've used Invisible Guest across all of our venues for over nine years. We find it an invaluable tool that helps us identify gaps in our training regime. It often opens our eyes to things that we walk past every day that we may not yet have considered, which assists us in evolving our overall customer experience.
Introducing Invisible Guest to our business not only provided a valuable health check on all aspects of service for our individual venue managers, but also inspired us to rethink our approach to sequence of service across the group. It encouraged a deeper dive into sales strategies and helped us find new ways to incentivise our teams.