We know that our programs are only as good as the people we use, and the reports they produce. 

Unlike other mystery shopping companies in Australia, they are not drawn from the ranks of retail mystery shoppers, although some may also choose to do this. Our Invisible Guests are specifically recruited by us because of their interest in your industry, and their ability to communicate this effectively. We quiz them on over 40 questions covering their lifestyle and experience, ensure they’re properly briefed and equipped, and continuously monitor their performance to our exacting standards. 

Our assessments are always unannounced and anonymous, and our Invisible Guests are chosen according to our client’s requirements and their typical customer demographic. 

We generally do not pay our assessors a fee for their reports; we simply reimburse their expenses up to a budget agreed with our clients. Our Invisible Guests work with us out of a genuine desire to help companies improve their standards, and, of course, enjoy some of the best experiences Australia has to offer. This helps to keep our costs down, which in turn means we can offer our industry-leading programs at competitive rates.