Wellness
From boutique day spas to remedial massage, we can tailor a mystery guest program to suit you. Whilst we offer a road-tested suite of templates for massage, beauty treatments, spa experiences and holistic wellness services to get your program up-and-running quickly, every template can be refined to focus on specific touchpoints so that the feedback you receive is both meaningful and aligned with your brand experience and current goals.
Invisible Guest has given us insight into what our guests really think; an invaluable asset, as our guests are at the heart of what we do. It also provides us with measurable data that we can track over time to ensure that our service and guest experience stay consistent as we continue to grow.
The thorough process and methodology behind Invisible Guest has given our businesses trackable, clear and useful information on customer perception. Invisible Guest helps us improve our systems and product by acting as a catalyst to keep our business evolving.
We have relied on Invisible Guest for our mystery shopping program at Sebastian for almost seven years. It is not just an occasional check - it is one of our key management tools.
The consistency and detail in their reports are invaluable for accurately measuring quality and team performance across our restaurant operations. Their objective data is essential insight for coaching our staff and ensuring our service standards remain at the highest level
Working with Invisible Guest has been a valuable part of maintaining our retail standards. Their reports give us a clear view of how our service is experienced by customers. The insights help us train our team and uphold the level of quality our brand is known for.